DATA PROTECTION DECLARATION

This privacy policy describes how your personal data is collected, used and shared when you visit or shop on our website at highercoffee.co (hereinafter "Website").

1. What personal data do we collect?

Device information

When you visit our website, we automatically collect certain information about your device, such as:

  • Information about your web browser, your IP address, your time zone and installed cookies.

  • Information about the websites or products visited, the referring websites or search terms that led you to the website, and data about your interactions with the website.

We refer to this information as "device information." We collect it using the following technologies:

  • Cookies: Small data files that are stored on your device and often contain an anonymous unique identifier. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org .

  • Log files: These record actions on the website, such as IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

  • Web beacons, tags, and pixels: Electronic files that record information about your browsing behavior.

Order information

When you make a purchase or attempt to make a purchase through our website, we collect the following information:

  • Name, billing address, delivery address, payment information (e.g. credit card details for Mastercard, Visa, Amex or PayPal details), email address and telephone number.

We refer to this information as "order information". In this privacy policy, "personal data" refers to both device information and order information.

2. How do we use your personal data?

Use of order information

We use the order information to:

  • To process your orders placed via the website (e.g. payment processing, shipping organization, sending invoices or order confirmations).

  • To communicate with you about your order.

  • To check orders for potential risks or fraud.

  • To send you, if desired, information or advertising about our products (roasted coffee beans).

Use of device information

We use device information to:

  • To detect potential risks or fraud (especially by analyzing your IP address).

  • To improve and optimize our website (e.g., through analyses of how our customers use the website).

  • To evaluate the success of our marketing and advertising campaigns.

3. Disclosure of your personal data

We share your personal data with third parties to fulfill the purposes described above. Examples:

  • Payment service providers: We use PayPal, Apple Pay, and credit card payment providers (Mastercard, Visa, Amex) to process payments. Further information on data processing can be found in the providers' privacy policies, e.g., PayPal's privacy policy .

  • Shipping provider: We will forward your delivery address to DHL in order to deliver your order.

  • Website platform: We use Squarespace to operate our online shop. Further information on data processing can be found in the Squarespace privacy policy .

We will also share your data if this is necessary to comply with legal requirements, to respond to legal requests (e.g., subpoenas), or to protect our rights.

4. Analysis and options for objection

We conduct statistical analyses of your browsing behavior, primarily using cookies and analytics tools. These analyses are generally anonymous and do not allow any conclusions to be drawn about your identity. You can object to this analysis by disabling cookies or not using certain tools.

5. Do Not Track

Please note that we will not adjust our data collection and usage practices when your browser sends a "Do Not Track" signal, as this is not currently mandatory.

6. Your rights

You have the following rights regarding your personal data:

  • Right to information: You can request information about the personal data we have stored.

  • Correction and deletion: You can request the correction of inaccurate data or the deletion of your data, provided that no legal retention obligations prevent this.

  • Restriction of processing: You can request the restriction of the processing of your data.

  • Data portability: You can receive your data in a structured, commonly used and machine-readable format.

  • Right to object: You can object to the processing of your data, especially for direct marketing purposes.

Please contact us using the contact details provided below to exercise these rights.

7. Data transfer outside the EU

Your data may be transferred to companies outside the EU (e.g., in the USA or Canada) that comply with our data protection requirements. This occurs, for example, when using payment service providers such as PayPal or analytics tools such as Google Analytics.

8. Data storage

We store your order information for our records until you request its deletion, or as long as legal retention obligations (e.g., tax regulations) exist. Device information is generally anonymized or deleted after a reasonable period.

9. Changes to this Privacy Policy

We may update this privacy policy from time to time, for example due to changes in legal requirements or changes to our business practices. Changes will be published on our website.

10. Contact

The data controller is:
Higher Coffee Concept
Volmerswertherstr. 138
40221 Düsseldorf
Germany
Represented by: Vladimir Goncharenko

For questions, complaints or to exercise your data protection rights, please contact us by email at info@highercoffee.co or by mail at the address above.