DATA PROTECTION DECLARATION

This privacy policy describes how your personal data is collected, used, and shared when you visit or make a purchase from our website at highercoffee.co (hereinafter "website").

1. What personal data do we collect?

Device Information

When you visit our website, we automatically collect certain information about your device, such as:

  • Information about your web browser, IP address, time zone, and cookies installed on your device.

  • Information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.

We refer to this information as "Device Information." We collect it using the following technologies:

  • Cookies: Small data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • Log files: These track actions occurring on the website, such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the website.

Order Information

When you make a purchase or attempt to make a purchase through our website, we collect the following information:

  • Your name, billing address, shipping address, payment information (e.g., credit card details for Mastercard, Visa, Amex, or PayPal data), email address, and phone number.

We refer to this information as "Order Information." In this privacy policy, "personal data" refers to both Device Information and Order Information.

2. How do we use your personal data?

Use of Order Information

We use the Order Information to:

  • Fulfill your orders placed through the website (e.g., processing payments, arranging for shipping, and providing you with invoices or order confirmations).

  • Communicate with you about your order.

  • Screen orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products (roasted coffee beans) when in line with the preferences you have shared with us.

Use of Device Information

We use Device Information to:

  • Screen for potential risk and fraud (in particular, your IP address).

  • Improve and optimize our website (e.g., by generating analytics about how our customers browse and interact with the website).

  • Assess the success of our marketing and advertising campaigns.

3. Sharing your personal data

We share your personal data with third parties to help us use your personal data, as described above. Examples:

  • Payment service providers: We use PayPal, Apple Pay, and credit card payment providers (Mastercard, Visa, Amex) to process payments. For more information on data processing, please refer to the privacy policies of the providers, e.g., PayPal Privacy Policy.

  • Shipping service providers: We share your shipping address with DHL to deliver your order.

  • Website platform: We use Squarespace to power our online store. For more information on data processing, please refer to the Squarespace Privacy Policy.

We also share your data when necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Analysis and objection options

We conduct statistical analyses of your browsing behavior, mainly using cookies and analytics tools. These analyses are generally anonymous and do not allow us to draw conclusions about your person. You can object to the analysis by disabling cookies or not using certain tools.

5. Do Not Track

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser, as this is currently not mandatory.

6. Your rights

You have the following rights regarding your personal data:

  • Right of access: You can request information about the personal data we store.

  • Rectification and erasure: You can request the correction of inaccurate data or the erasure of your data, provided there are no legal retention obligations.

  • Restriction of processing: You can request the restriction of the processing of your data.

  • Data portability: You can receive your data in a structured, common, and machine-readable format.

  • Right to object: You can object to the processing of your data, especially for direct marketing.

To exercise these rights, please contact us using the contact details provided below.

7. Data transfer outside the EU

Your data may be transferred to companies outside the EU (e.g., to the USA or Canada) that comply with our data protection requirements. This happens, for example, when using payment service providers such as PayPal or analytics tools such as Google Analytics.

8. Data retention

We retain your Order Information for our records until you ask us to delete this information, or as long as statutory retention obligations (e.g., tax law requirements) exist. Device Information is usually anonymized or deleted after a reasonable period.

9. Changes to this privacy policy

We may update this privacy policy from time to time, for example, due to changes in legal requirements or changes in our business practices. Changes will be published on our website.

10. Contact

The data controller is:
Higher Coffee Concept
Moltkestraße 31
40477 Düsseldorf
Germany
Represented by: Vladimir Goncharenko

For questions, complaints, or to exercise your data protection rights, please contact us by email at info@highercoffee.co or by mail at the address above.