FAQ

Frequently Asked Questions

Answers to questions about orders & shipping, as well as the roasting, preparation, and origin of our coffee.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Diners Club International, UnionPay, Cartes Bancaires, as well as Apple Pay, Google Pay, and PayPal.
Can I cancel or change my order?
Yes. You can change or cancel your order as long as it has not yet been processed in our roastery. Please contact us at info@highercoffee.co.
What is your return policy?
If you are not satisfied with your product, you can return it within 14 days of receipt. The goods must be undamaged and in their original packaging. Please contact us in advance by email: info@highercoffee.co.
How can I track my shipment?
After shipping, you will receive a confirmation with a Track & Trace link. You can check the status at any time using this link.
When can I expect my order?
In Germany, usually 3–5 working days after receipt of order.
What are the shipping costs?
Shipping costs €3.90 nationwide in Germany.
Free shipping for orders over €40.
Shipping to EU countries €15.50
Wrong delivery or problem with the order?
Please contact us within 14 days of receipt at info@highercoffee.co – we will find a solution quickly.
What roasting style do you use?
We roast as Omni-Roast: a roast that is optimized for both espresso and filter, automatic machines, and other brewing methods. Our roast level is medium – balanced, aromatic, and emphasizing the individual characteristics of each bean.
How long should I use the coffee?
For maximum freshness, we recommend consumption within 10 weeks of the roasting date.
How should I store my coffee?
Store in an airtight container, in a cool, dry, and dark place. Coffee does not like moisture, heat, air, and light. Do not store in the refrigerator – it will absorb foreign aromas there.
How should I brew my coffee?
Check the brewing instructions on the respective product page – there you will find specific recipes (e.g., V60, Espresso, French Press).
Where do your beans come from?
From carefully selected cooperatives or directly from farms. The green coffee comes to Germany via our trusted importers – transparent and traceable.
What is your flavor profile?
Balanced acidity, medium body, and rich, clear aromas – modernly roasted for versatility and consistency.